SUBSTITUTION POLICY: We reserve the right to make substitutions in arrangements when necessary. Sometimes flowers are not available, sometimes we run out and cannot get more depending on the day of the week. There a lot of factors that go into this. Anything substituted will be similar and of equal value and we will try our best to match colors and flowers to reserve the integrity of the arrangement. (If you have concerns about this please call in your order- we do not always notify you when this is done.)